Contact

Do you have questions or require further information? Feel free to contact our sales team or our sales partners.

tel +49 89 991950-902
fax +49 89 991950-999
vertrieb@genua.eu

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Our Service Offer

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Security System Management

Using strongly encrypted Internet connections, we constantly monitor our systems installed within your network to ensure complete IT security. We carry out all maintenance work and keep our systems up to date at all times. Should a system nevertheless malfunction, we will know immediately and take remedial action straight away.

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Hotline Service

Just call us or send us an email – you will get qualified support for our IT solutions immediately. Instead of wasting time with long formalities we start solving the problem. A 24/7 hotline service in German or English is optionally available.

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Update Service

Our update service guarantees automatic supply of all new versions. In addition, you have access to our complete patch database. This means that your systems are always up to date.

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Hardware Support

For our hardware we provide Germany-wide next business day replacement service: if one of your appliances breaks down, you will receive an identical exchange unit on the next working day. We also ship exchange units to international locations, but due to shipping restraints cannot guarantee delivery until the next working day. Depending on the hardware model, this service is free up to three years after purchase.

 

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System Management

If you opt for the comprehensive system management, you don't need to take care of anything else. We have more than ten years experience with unix-based system management and TCP/IP networks. Because we have excellent knowledge of external systems based on AIX, Solaris, Linux and the BSDs, we can take charge of your complete network administration: the construction as well as the configuration of the systems, the setting of backup procedures and continuous monitoring, up to the import of upgrades and installation of new software and hardware. In addition, we provide you with comprehensive support for IT security, system enhancements and system changes.

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