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Services

Service for our IT security solutions is provided directly by genua or our trained sales partners. We can provide you with support for all of your security needs. In addition, we offer a 24/7 hotline and a regular update service.

We would also be happy to put a custom service package together for you. Your advantages: The IT security systems run faultlessly and are always up-to-date, you save the cost for employing highly qualified administrators – and can concentrate on your actual core business.

Powerful IT security 24/7: An Overview of genua's Service Offer


Security System Management

Using strongly encrypted Internet connections, we constantly monitor our systems installed within your network to ensure complete IT security. We carry out all maintenance work and keep our systems up to date at all times. Should a system nevertheless malfunction, we will know immediately and take remedial action straight away.


System Management

If you opt for the comprehensive system management, you don't need to take care of anything else. We have more than ten years experience with unix-based system management and TCP/IP networks. Because we have excellent knowledge of external systems based on AIX, Solaris, Linux and the BSDs, we can take charge of your complete network administration: the construction as well as the configuration of the systems, the setting of backup procedures and continuous monitoring, up to the import of upgrades and installation of new software and hardware. In addition, we provide you with comprehensive support for IT security, system enhancements and system changes.


Hotline Service

Just call us or send us an email – you will get qualified support for our IT solutions immediately. Instead of wasting time with long formalities we start solving the problem. A 24/7 hotline service in German or English is optionally available.

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Update Service

Our update service guarantees automatic supply of all new versions. In addition, you have access to our complete patch database. This means that your systems are always up to date.


Hardware Support

For our hardware we provide Germany-wide next business day replacement service: If one of your appliances breaks down, you will receive an identical exchange unit on the next working day. We also ship exchange units to international locations, but due to shipping restraints cannot guarantee delivery until the next working day. Depending on the hardware model, this service is free up to three years after purchase.

Prevention instead of Reaction

IT Security Check

The demands on information security in companies are increasing. Recently, the IT security law brought new, strict requirements. Is your company up to date in terms of information security?

When standard solutions cannot cover important processes or can fulfil requirements only inadequately, the development of customized software is the right approach.

Individual Software For Customized IT Security

Sometimes customized software is called for: When standard solutions cannot cover important processes or can fulfil requirements only inadequately, the development of customized software is the right approach. In the field of IT security, we guarantee that, upon completion of the project, genua’s customized solutions will precisely meet your requirements profile. We can make this commitment to our customers, as we are able to draw upon many years of expert knowledge. The method we follow in projects requires a regular exchange with the users and thereby eliminates the possibility of undesirable developments.

Advantages of Customized Software Development with genua

  • Exact implementation of your requirements
  • Regular tests and acceptance of important development steps
  • Comprehensive support starting with the design all the way to ongoing support

Our sales team will be glad to answer your questions.

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Customer Statements on the Services of genua

The security of the company network and fault free operation of the global remote maintenance of our print machines have top priority in manroland’s IT. This can be ensured through the very proactive and flexible, reactive service by genua.

Karlheinz Huber, manroland

Even though firewalls and VPN systems only form a part of our complex security strategy, it was extremely important for us that the hardware offers a high potential for integration and that our partners have extensive expertise both as a solution and as a service provider. Therefore we are pleased to have found the right solutions for our needs with a company such as genua, giving us the optimal strategic preparation we require.

Andreas Braunmiller, RTL 2

We can rely on genua’s service at all times. We receive quick and competent assistance if we have any queries. They not only provide us with solutions but are also always there with useful background information. I can recommend genua every time.

Martin Marshall, Schreiner Group

We have been working with genua since the first genuboxes came on the market. Since then, genua has helped us to develop a complex system linking and providing Internet access for our sites. This collaboration is characterized by a high level of technical expertise and extraordinary helpfulness. The comprehensive and reliable service provided by genua enables us to operate our IT systems securely.

Rüdiger Schwan, Julius Kühn-Institut

genua has been reliably meeting our IT security needs since 2004. The genua Team has always shown a high level of competence and engagement, whether they were developing the first security policy or implementing the rigorous Bavarian Administration’s network guidelines. System modifications and extensions were technically sound and implemented quickly, pleasantly and with a minimum of trouble. genua is very recommendable.

Walter Dittrich, Ansbach District Administrator’s Office

Our sales team will be glad to answer your questions.

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