If there is a problem that cannot be solved on-site due to logistical reasons, flexible remote maintenance offers a solution that is practical for both the customer and the provider. On the other hand, secure remote maintenance that is adapted to the respective situation places high requirements on the IT security.
The design of solutions for secure remote access – for example in predictive maintenance – requires simple integration into existing networks as well as convenient monitoring options. genua supports manufacturers, service providers and customers when setting up such remote maintenance access in various environments.
The genubox can provide you with extremely secure remote maintenance access to almost everywhere. This rugged appliance can be installed, for example, on industrial robots, wind turbines or simply in server rooms – all locations where manufacturers or service providers monitor and provide support by remote access. The genubox ensures security in the event of required maintenance: It establishes an encrypted connection for data transfer, and uses its firewall function to restrict external access exclusively to the system being maintained.
The highly secure genua Advanced Secure Connect SAP remote maintenance solution ensures the trouble free operation of your central SAP applications and thereby enables maximum efficiency of your company’s processes. This makes it an important component of SAP Advanced Secure Support. It accesses your SAP system remotely when required, carries out maintenance sessions or analyzes, and recommends steps necessary for the prevention and solution of problems before they result in downtime.
Providing maximum security during the collection, processing, and provision of machine data motivated the Schubert System Elektronik company and genua to jointly develop the Cloud Edge Gateway GS.Gate. To achieve a high level of protection at the critical interface between OT and IT, the solution was designed according to the “security by design” principle. Thus, the data processing applications communicating with the machine are strictly separated from the security systems protecting communication and the interface to the external network.
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The advantages of the genua solutions are the high security and flexibility while still being very easy to configure. Customers don’t need to perform extensive network setups and, as the manufacturer, we can centrally manage all genuboxes, e.g. to upload the current security updates from a single location.
Christopher Kohl, Director of Digitization, INDEX Group
Remote maintenance via VPN is a secure and reliable solution that is well received by our customers, making it an important competitive advantage.
Peter Brechtel, Director of IT-Infrastructure, manroland web systems