Results of the customer service
We asked our customers for their opinion on our IT security solutions. Here are the results of the survey about our customer service:
| How do you assess the support to the products of GeNUA: |
|
|
1. Competence |
|
|
|
|
|
| Top-2-Box (answer 1 and 2 combined) |
| 1 |
Very important |
| 2 |
Important |
| 3 |
Unimportant |
| 4 |
Very unimportant |
| Do not know
|
|
| as percentage |
| 95,6 |
| 69,1 |
| 26,5 |
| 1,5 |
| 0,0 |
| 2,9 |
|
|
|
|
2. Accessibility |
|
|
|
|
|
| Top-2-Box |
| 1 |
Very important |
| 2 |
Important |
| 3 |
Unimportant |
| 4 |
Very unimportant |
| Do not know
|
|
| as percentage |
| 94,1 |
| 70,6 |
| 23,5 |
| 2,9 |
| 0,0 |
| 2,9 |
|
|
|
|
3. Reaction Rate |
|
|
|
|
|
| Top-2-Box |
| 1 |
Very important |
| 2 |
Important |
| 3 |
Unimportant |
| 4 |
Very unimportant |
| Do not know
|
|
| as percentage |
| 95,6 |
| 51,5 |
| 44,1 |
| 1,5 |
| 0,0 |
| 2,9 |
|
|
|
|
4. Friendliness |
|
|
|
|
|
| Top-2-Box |
| 1 |
Very important |
| 2 |
Important |
| 3 |
Unimportant |
| 4 |
Very unimportant |
| Do not know
|
|
| as percentage |
| 92,6 |
| 77,9 |
| 14,7 |
| 2,9 |
| 0,0 |
| 4,4 |
|
|
|
|
5. Assessment of the customer service |
|
|
|
|
|
| Top-2-Box |
| 1 |
Very important |
| 2 |
Important |
| 3 |
Unimportant |
| 4 |
Very unimportant |
| Do not know
|
|
| as percentage |
| 97,1 |
| 67,6 |
| 29,4 |
| 0,0 |
| 0,0 |
| 2,9 |
|
|
